Refund & Cancellation Policy

You may cancel your SpicyCam subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• Access to premium features continues until the billing period expires
• No partial refunds are issued for unused time within a billing period

You can cancel your subscription through any of the following methods:

• Account Settings— Navigate to your account and select "Manage Subscription" → "Cancel"
• Email — Send a cancellation request to support@spicycam.ai with your account email
• Contact Form — Use our Contact page

Cancellation requests are processed within 24 hours. You will receive a confirmation email once your cancellation has been processed.

We offer refunds in the following circumstances:

• First-time subscribers — If you are dissatisfied within the first 48 hours of your initial subscription, you may request a full refund
• Billing errors — If you were charged incorrectly, including duplicate charges or charges after cancellation
• Service unavailability — If the Service was unavailable for an extended period (72+ consecutive hours) during your billing period

Refunds will not be issued in the following cases:

• Change of mind after the 48-hour window for first-time subscribers
• Failure to cancel before the renewal date
• Account termination due to Terms of Service violations
• Partial billing periods after cancellation

To request a refund, contact our support team at support@spicycam.ai with:

• Your account email address
• Date of the charge in question
• Reason for the refund request

Refund requests are reviewed within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.

Before initiating a chargeback with your bank, we strongly encourage you to contact our support team first. We are committed to resolving billing issues promptly. Initiating a chargeback without contacting us may result in account suspension pending investigation.

Charges from SpicyCam will appear on your bank or credit card statement as "SC.AI ENT". If you do not recognize a charge, please contact us before disputing it with your bank.

For billing or refund questions: support@spicycam.ai