Refund & Cancellation Policy

You may cancel your SpicyCam subscription at any time through your account settings. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• You will not be charged for the next billing cycle
• Access to premium features continues until the billing period expires
• No partial refunds are issued for unused time within a billing period

You can cancel your subscription through any of the following methods:

• Account Settings— Navigate to your account and select "Manage Subscription" → "Cancel"
• Email — Send a cancellation request to support@spicycam.ai with your account email
• Contact Form — Use our Contact page

Cancellation requests are processed within 24 hours. You will receive a confirmation email once your cancellation has been processed.

We offer refunds in the following circumstances:

• First-time subscribers — If you are dissatisfied within the first 48 hours of your initial subscription, you may request a full refund
• Billing errors — If you were charged incorrectly, including duplicate charges or charges after cancellation
• Service unavailability — If the Service was unavailable for an extended period (72+ consecutive hours) during your billing period

Refunds will not be issued in the following cases:

• Change of mind after the 48-hour window for first-time subscribers
• Failure to cancel before the renewal date
• Account termination due to Terms of Service violations
• Partial billing periods after cancellation

To request a refund, contact our support team at support@spicycam.ai with:

• Your account email address
• Date of the charge in question
• Reason for the refund request

Refund requests are reviewed within 3 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on your financial institution.

Before initiating a chargeback with your bank, we strongly encourage you to contact our support team first. We are committed to resolving billing issues promptly. Initiating a chargeback without contacting us may result in account suspension pending investigation.

Charges from SpicyCam will appear on your bank or credit card statement as "Paytrio*Wayinfity". If you do not recognize a charge, please contact us before disputing it with your bank.

For billing or refund questions: support@spicycam.ai