Refund Policy

Every SpicyCam purchase is a one-time payment. A Premium purchase gives you access for a fixed period and a credit pack adds credits to your balance. Nothing renews automatically, so there is no subscription to cancel:

• Premium access continues until the end of the purchased period
• You will never be charged again unless you choose to buy again
• No partial refunds are issued for unused time within a purchased period

You can ask for a refund of a credit pack at any time. We refund the unused share of what you paid: the amount paid multiplied by your unused credits and divided by the credits in the pack. The refund goes back to the card you paid with, and the unused credits are removed from your account.

• Credits you have already used are not refundable
• First Premium purchase — If you are dissatisfied within the first 48 hours of your first Premium purchase, you may request a full refund
• Billing errors — If you were charged incorrectly, including duplicate charges
• Service unavailability — If the Service was unavailable for an extended period (72+ consecutive hours) during your purchased period
• If you have more than one pack, your remaining credits count against your newest packs first

Refunds will not be issued in the following cases:

• Change of mind after the 48-hour window for a first Premium purchase
• Credits that have already been spent
• Account termination due to Terms of Service violations
• Unused time remaining in a purchased period

Email contact@spicycam.ai from the email address on your SpicyCam account and tell us what you would like refunded. Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Before initiating a chargeback with your bank, please contact our support team first. We are committed to resolving billing issues promptly. Initiating a chargeback without contacting us may result in account suspension pending investigation.

For billing or refund questions: contact@spicycam.ai